Frequently Asked Questions

What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact our customer service team within 30 days of receipt of your item. We will be happy to assist you with a return or exchange. Original shipping fees are non-refundable, and return shipping is the responsibility of the customer. Items must be returned in their original condition and packaging.

How long will it take to receive my order?
Processing and delivery times vary depending on the product and your location. Most in-stock items are processed and leave our warehouse within a few business days. You will receive a shipping confirmation email with tracking information once your order has been shipped.

Do you ship outside of the United States?
At this time, we only ship within the continental United States.

My tree or product is damaged, what do I do?
In the rare event that your product arrives damaged, please contact our customer service team immediately. We will guide you through the process of submitting photos of the damage and arrange for a replacement or other solution.

How do I assemble my tree?
For detailed instructions on assembling your tree, please refer to the instruction manual included in the box. You can also find helpful assembly and fluffing tips and video guides on our website at merrybough.com.

How do I store my tree?
To ensure the longevity of your tree, we recommend storing it in a cool, dry place. Disassemble the tree according to the instructions and place it in its original box or a suitable storage bag. Avoid storing the tree in areas with high humidity or extreme temperature changes.

How do I care for and clean my tree?
To clean your tree, we recommend using a soft, dry cloth to gently dust the branches and needles. For deeper cleaning, you can use a vacuum with a soft brush attachment on a low setting. Avoid using water, chemical cleaners, or abrasive materials, as these can damage the tree.

Are your trees flame-retardant?
Yes, all of our artificial trees are treated to be flame-retardant. Please always follow standard safety precautions and keep your tree away from open flames and excessive heat sources.

What are the shipping times for pre-orders?
Pre-order items are shipped on a first-come, first-served basis. The estimated shipping timeframe for each pre-order product is listed on its product page. You will receive a notification email once your pre-ordered item is preparing to ship.

I entered the wrong shipping address. What can I do?
Please contact us immediately if you have entered an incorrect shipping address. We are often able to correct the address if we are notified before the order has been processed and shipped. Once an order has been shipped, we are unable to redirect the package.

How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email that contains your tracking number and a link to track your package.

The item I want is out of stock. Will it be restocked?
Inventory is updated regularly. Please check the product page for restock information or contact customer service for more details.

Do you have a warranty on your products?
We stand behind the quality of our products. Specific warranty information, if applicable, can be found on your product’s documentation or on our website at merrybough.com.

How can I get more help?
For any other questions not answered here, please visit merrybough.com for more information and support. Our dedicated customer service team is ready to help you.